Transway Cargo Lifters(TCL) is a well-established and reputed company providing robust, responsive and highly-cost effective transportation and logistics services to some of the leading multi-national companies in India. We have a pan India presence with offices in cities like Delhi, Bangalore, Chennai, Hyderabad, Ludhiana, Jaipur, Siliguri and Pune and a fleet of over 250 trucks which allows us to easily cater to companies and locations which are geographically spread.
We are not constrained by the limitations of a traditional transportation company which are single service shops focused on road transportation only. We work further up in the supply chain by providing value added services like warehousing, managing dedicated distribution centres, carrying and forwarding and other robust and cost effective solutions built around your specific needs.
We have extensive experience in logistics gained over many years of working for wide range of industries such as white goods, consumer durables, lifestyle retail, textile and industrial goods. This has helped us in two different ways. First, we realize that one-size-fits-all approach does not work. So, We endure in customizing our services to suit the business needs of each of our client. Second, it helps us transfer some of the best practices learnt from one industry to the other whenever we see the opportunity.This unique capability coupled with lightning responsiveness and deep service orientation has differentiated us in the marketplace. In addition, it has enabled us to build and nurture enduring partnerships with our clients which include some of the leading national and multi-national firms in India.
Are you worried about not having reliable information about the whereabouts of your goods en route? Are you not sure if the goods will be delivered on time and safely to their destination? Do you trust your vendor to support you when the demand peaks?
We know that these are your primary concerns when it comes to choosing a vendor for your logistics needs. This is where we come into picture with our high quality services to alleviate all your fears and concerns. We ensure that you are always well informed about the status of your goods or get additional support during peak seasons or just have the comfort of knowing that the things are under control.
Our team and processes are geared to respond quickly to our client’s demands. When businesses are fast moving towards just-in-time (JIT) manufacturing philosophy and when time-to-market defines the difference between success and failure of a product, we know that the importance of being agile and responsive cannot be over-emphasised.
Be it responding to sudden rise in demand volume or handling an emergency situation, we are ready to do what it takes to get the job done. We, also, specialise in express delivery services for catering to certain special case highly time-critical deliveries. In addition, we maintain an Emergency Response Team which immediately springs into action if there is an emergency situation like a truck breakdown or a mishap. For instance, if a truck reports a breakdown on the way, our emergency team immediately sends additional trucks for goods recovery and transhipment or sends people for cross-docking. A clearly defined escalation process ensures that our management is immediately notified and can take quick decisions in consultation with the client. The client is given constant updates in order to keep them informed of the latest status.
With several years of experience in working with various companies across diverse sectors, we have become adept at understanding the unique challenges and nuances of each business. Therefore, we lay great emphasis on personalising our services to suit the client’s business requirements. Providing customised containers for white consumer goods or tyres or providing on-site assistance for dispatch and unloading activities or customised status reporting are some of the examples.
We understand the cyclic and seasonal demand patterns of our clients’ businesses and align our supply of trucks and people to match the fluctuations. We also train our truck drivers and local personnel to adhere to the client’s shipping processes and schedule. Besides, each of our clients has a dedicated relationship manager, who closely monitors and tracks all activities and acts as a single point of contact for allqueries. We ensure that our services support the overall strategic objectives of our client’s organisation. We value our client’s business. Unlike large transportation companies, where a client may risk getting lost in the long list of customers, we go an extra mile to ensure that each of our clients is more than 100% satisfied.
Delivering excellent service all the time and exceeding expectations of our clients is a mantra we seriously believe in and practise. We are focused to add lasting value to your business through our services and high performance benchmarks. We have received several awards and recognition like Most Reliable Vendor of the year, Top Vendor of the year, and Most Trusted Transporter from our clients like Samsung, Whirlpool etc. which is a testimony to our premium quality services.
Vendor’s financial stability can be a cause of concern for the clients. We have been in this business for more than 15 years and have risen steadily and consistently. While some of our peers have been struggling during the economic meltdown, we have grown and come out stronger. With year-on-year growth of more than 25% for past several years despite the downturn, our company is well positioned to grow from strength to strength.
The success of our company is rooted in our deeply motivated people and efficient processes and technology.
Our employees are highly energetic, always on their toes and ready to help. They are well-trained in the company processes and this reflects in the quality of our service execution. We follow best practices in people and performance management to keep the employees happy and motivated. We do this by making them partners in our growth. Most of our employees have a performance linked variable pay component which is based on both the individual’s and company’s performance. Even the truck drivers have performance based incentives where they are rewarded for consistent performance. The fact that some of our employees have been with the company since its inception, clearly highlights our commitment to the well-being of our people.
Our processes are optimised to maximise performance and minimise waste. From the moment we receive a dispatch request till the time of delivery and unloading, we ensure that no time and resource is wasted at any step of the delivery process. For example, maintaining a centralised repository of expected arrival time and real time tracking of the truck status help us plan for the client’s dispatch schedule in advance. During cases of emergency, like a truck breakdown, our nearest office is quick to send a replacement truck for trans-shipment. Even our back-office processes like goods receipt tracking, collecting client acknowledgement, invoicing and vendor payments are fine-tuned for efficiency so that the company’s critical resources are always focused on service delivery.